Terms of Service

Effective Date: June 13, 2026
Business Name: Eaumito Cleaning
Service Area: Los Angeles County and surrounding areas, unless otherwise agreed in writing.

Welcome to Eaumito Cleaning. These Terms of Service explain the rules, expectations, and conditions that apply when you request, book, schedule, or receive cleaning services from Eaumito Cleaning.

By booking a service, submitting a quote request, approving a service estimate, paying a deposit, or allowing our team to enter the service location, you agree to these Terms of Service.

1. Services Provided

Eaumito Cleaning provides residential and light commercial cleaning services, including but not limited to:

Standard cleaning
Deep cleaning
Move-in and move-out cleaning
Post-tenant or turnover cleaning
Add-on cleaning services
Custom cleaning projects approved by Eaumito Cleaning

The exact scope of service depends on the service type selected, the condition of the property, the size of the property, access to the property, and any special requests confirmed before the appointment.

Eaumito Cleaning reserves the right to decline, modify, or stop service if the actual condition of the property is materially different from what was described during booking.

2. Quotes and Estimates

All prices provided before the service are estimates unless clearly stated as final in writing.

Pricing may change based on:

Property size
Actual property condition
Level of dirt, buildup, clutter, or trash
Pet hair or odor
Heavy grease, mold, mildew, or stains
Additional rooms or areas not disclosed during booking
Special requests or add-ons
Required extra labor or time
Parking, access, or loading issues

If additional work is needed beyond the original estimate, Eaumito Cleaning will attempt to notify the client before continuing. Additional work may require approval and additional payment.

3. Booking and Deposits

A booking is not fully secured until any required deposit or prepayment has been received.

Deposits may be required to reserve a date and time. Deposit amounts may vary depending on the job size, service type, schedule availability, and client history.

Deposits are applied toward the final service balance unless otherwise stated.

Failure to pay a required deposit may result in cancellation or release of the appointment time.

4. Payments

Payment is due according to the terms provided at booking or invoice.

Accepted payment methods may include credit card, debit card, bank transfer, Zelle, Stripe, or other approved payment methods.

For larger or custom jobs, Eaumito Cleaning may require partial payment upfront, progress payments, or full payment before service completion.

Final balance is due upon completion unless otherwise agreed in writing.

Late payments may result in delayed service, paused future bookings, collection efforts, or late fees where permitted by law.

5. Cancellations and Rescheduling

Clients may cancel or reschedule by contacting Eaumito Cleaning as soon as possible.

Because cleaning appointments require scheduling staff, supplies, transportation, and route planning, late cancellations or last-minute rescheduling may result in loss of deposit.

Unless otherwise stated in writing:

Cancellations or reschedules made at least 24 hours before the appointment may be eligible for deposit transfer to a future service.
Cancellations or reschedules made less than 24 hours before the appointment will result in forfeiture of deposit.
Same-day cancellations may require a new deposit to rebook.
No-shows or denied access may be charged up to the full scheduled service amount.

Eaumito Cleaning may waive or adjust these terms at its discretion.

6. Access to Property

The client is responsible for ensuring that Eaumito Cleaning has safe and timely access to the property at the scheduled appointment time.

The client must provide accurate access instructions, including gate codes, lockbox details, parking instructions, front desk information, elevator access, and any special entry requirements.

If our team cannot access the property within a reasonable time, the appointment may be treated as a late cancellation or no-show.

The client is responsible for any parking fees, access fees, or delays caused by incomplete or incorrect access instructions.

7. Property Readiness

Before service begins, the client should remove or secure:

Valuables
Cash
Jewelry
Important documents
Fragile items
Firearms or weapons
Medication
Hazardous materials
Personal items that should not be moved or touched

Eaumito Cleaning is not responsible for misplaced items that were not properly secured before service.

For best results, clients should declutter surfaces, floors, and areas that need to be cleaned. Excessive clutter may limit what can be cleaned and may require extra time or additional charges.

8. Client Responsibilities

The client agrees to:

Provide accurate service details
Disclose property condition honestly
Provide safe access to the property
Secure pets before the appointment
Identify fragile, damaged, or delicate items in advance
Notify Eaumito Cleaning of special materials or surfaces requiring specific care
Make payment as agreed
Inspect the service promptly after completion when possible

Failure to provide accurate information may result in price adjustments, reduced scope, rescheduling, or cancellation.

9. Pets

Pets must be secured before the cleaning team arrives.

Eaumito Cleaning is not responsible for pets escaping, hiding, becoming stressed, or interfering with the service if they are not properly secured.

If a pet creates an unsafe working environment, service may be paused, modified, or cancelled.

10. Safety and Right to Refuse Service

Eaumito Cleaning reserves the right to refuse, pause, or stop service if the property presents unsafe, unsanitary, or unreasonable working conditions.

This includes but is not limited to:

Biohazards
Human or animal waste
Pest infestation
Mold beyond surface-level cleaning
Blood or bodily fluids
Unsafe structures
Aggressive animals
Harassment or threatening behavior
Illegal activity
Extreme clutter or hoarding conditions
Hazardous chemicals
Needles, weapons, or dangerous objects

If service is stopped due to unsafe conditions, the client may still be responsible for all or part of the scheduled service fee.

11. Excluded Services

Unless specifically agreed in writing, Eaumito Cleaning does not provide:

Pest control
Mold remediation
Biohazard cleanup
Crime scene cleanup
Heavy hauling
Major junk removal
Exterior window cleaning at height
Climbing ladders beyond safe reach
Moving heavy furniture or appliances
Cleaning human or animal waste
Cleaning hazardous materials
Restoration work
Repairs or maintenance
Laundry services unless specifically approved
Dishwashing unless specifically approved
Childcare, elder care, or pet care

Any excluded service requested onsite may be declined or quoted separately.

12. Supplies and Equipment

Eaumito Cleaning may provide standard cleaning supplies and equipment unless otherwise stated.

If the client requests use of specific products, the client must provide those products and instructions before service begins.

Eaumito Cleaning is not responsible for results caused by client-provided products, defective products, unlabeled products, or products used at the client’s request.

13. Delicate Surfaces and Pre-Existing Damage

Some surfaces require special care, including but not limited to:

Natural stone
Marble
Granite
Hardwood
Unsealed tile
Stainless steel
Brass
Antique fixtures
Painted surfaces
High-end appliances
Glass cooktops
Specialty flooring

The client is responsible for notifying Eaumito Cleaning of delicate, damaged, unsealed, or specialty surfaces before service.

Eaumito Cleaning is not responsible for pre-existing damage, poor installation, normal wear and tear, loose fixtures, unstable furniture, deteriorated grout, cracked surfaces, peeling paint, or items that break due to age, defect, or prior damage.

14. Satisfaction Policy

Client satisfaction matters to Eaumito Cleaning.

If the client is not satisfied with an area that was included in the confirmed service scope, the client must notify Eaumito Cleaning within 24 hours of service completion and provide photos or details of the concern.

Eaumito Cleaning may, at its discretion, offer a correction, partial adjustment, credit, or other reasonable resolution.

Refunds are not guaranteed. Re-cleans or adjustments are limited to the original confirmed service scope.

Concerns reported after 24 hours may not be eligible for correction because property conditions can change after service.

15. Limitations of Results

Eaumito Cleaning will make reasonable efforts to complete the agreed service professionally.

However, some conditions may not be fully correctable through standard cleaning, including:

Permanent stains
Hard water damage
Rust
Mold staining
Deep grease buildup
Old grout discoloration
Paint damage
Etching
Burn marks
Scratches
Odors absorbed into flooring, walls, furniture, or cabinets
Long-term neglect
Damage caused by prior cleaning products or improper maintenance

Eaumito Cleaning does not guarantee restoration to “like new” condition unless specifically agreed in writing.

16. Damage Claims

Any claim for damage must be reported within 24 hours of service completion.

The client must provide photos, details, and evidence that the damage occurred during the cleaning service.

Eaumito Cleaning may inspect the alleged damage, request additional documentation, or submit the matter to its insurance provider where applicable.

Eaumito Cleaning is not responsible for damage resulting from pre-existing conditions, improper installation, defective materials, normal wear and tear, unstable items, or client-provided products.

17. Liability Limitation

To the fullest extent permitted by law, Eaumito Cleaning’s liability for any claim related to service shall not exceed the amount paid by the client for the specific service giving rise to the claim, unless otherwise required by applicable law or covered by applicable insurance.

Eaumito Cleaning shall not be liable for indirect, incidental, special, consequential, or punitive damages.

18. Independent Judgment and Service Changes

Eaumito Cleaning may adjust the service approach onsite based on the property condition, safety, available time, staffing, and client priorities.

If the property requires more time than originally estimated, Eaumito Cleaning may ask the client to approve additional time, reduce the scope, or reschedule remaining work.

19. Photos and Documentation

Eaumito Cleaning may take before-and-after photos or videos for documentation, quality control, training, dispute resolution, and proof of service.

Photos used for marketing will not intentionally disclose sensitive personal information, private documents, addresses, faces, or identifying details without permission.

Clients may request that photos not be used for marketing purposes.

20. Communication

By submitting a quote request, booking a service, or contacting Eaumito Cleaning, the client agrees to receive service-related communications by phone, text message, email, or booking platform.

These communications may include quotes, confirmations, reminders, invoices, payment links, access questions, follow-ups, and service updates.

21. Recurring Services

Recurring service pricing is based on regular maintenance cleaning. If a recurring appointment is skipped, delayed, or the property condition changes significantly, the next cleaning may require additional time or a higher rate.

Eaumito Cleaning may adjust recurring pricing with notice.

Recurring clients are responsible for keeping payment methods, access instructions, and service preferences updated.

22. Commercial, Real Estate, and Third-Party Bookings

For property managers, real estate agents, landlords, hosts, and third-party bookings, the person or company booking the service is responsible for payment unless otherwise agreed in writing.

The booking party is responsible for providing accurate property condition details, access instructions, scope requirements, and approval authority.

Eaumito Cleaning is not responsible for disputes between the booking party, property owner, tenant, guest, buyer, seller, or other third party.

23. Weather, Traffic, and Delays

Eaumito Cleaning makes reasonable efforts to arrive on time. Arrival windows may be affected by traffic, weather, parking, previous appointments, building access, or other circumstances outside our control.

Clients will be notified of significant delays when possible.

24. Changes to These Terms

Eaumito Cleaning may update these Terms of Service at any time. Updated terms will be posted on the website with a revised effective date.

Continued use of Eaumito Cleaning’s services after updates are posted means the client accepts the revised terms.

25. Contact Information

For questions about these Terms of Service, please contact:

Eaumito Cleaning
Email: support@eaumito.com
Phone: (213) 756-9539
Service Area: Los Angeles County and surrounding areas